1. What are the benefits of having an Extra Help franchise?

Extra Help is a great franchise opportunity. We’re looking for other likeminded people to become our franchisees. It’s a rewarding business model for the right person, we like our franchisees to share our passion for helping people, especially the older population. It’s flexible working hours, our model works well around school hours. It gives our franchisees a great work life balance, choosing to work the hours they wish to. It’s also low overheads, our franchisees all work from home keeping the costs down.


  1. From starting the business in 2010 Extra Help has clearly come a long way in 6 years. What do you attribute this success to?

Our passion for what we do has to be our main driver, we also choose our franchisees on this concept, they need to feel the same passion as we do. We’ve made a few mistakes along the way but we’ve learnt from them. We have amazing franchisees on board delivering a great service across the country. My vision for the future is to grow Extra Help nationwide and to be a recognised brand like Age UK.


  1. How does Extra Help differ from other domestic and home help franchise opportunities?

Extra Help is quite unique in its offering. I haven’t come across a franchise the same as us yet. There are lots of personal care companies out there and domestic cleaning but not many who do what we do with the domestic care for the elderly, mothers’ help, domestic cleaning and help for working professionals.


  1. What has been your best franchise success story to date?

Emma our franchisee in Leicester is our best franchise success story so far. Emma has approximately 150 clients and a turnover of £50,000pa+ from her business. We also have some very enthusiastic new franchisees on board, hoping to beat Emma’s record.


  1. What type of person is an ideal franchisee for Extra Help?

Someone with a caring nature. Although Extra Help is a business and our franchisees can earn a good income from the business, the care side is paramount. Our franchisees, who tend to be women aged between 35 – 50,  share our vision and passion for the business, especially on the elderly side.


  1. What are the start-up costs to become an Extra Help franchisee?

The start-up cost is £12,000. We pay the VAT on this at present but in the future it will increase to £12,000 + VAT


  1. What are the ongoing fees such as commission, marketing fees and royalties?

Our monthly management fee is low at present, only £150 + VAT per month. We find that keeping the initial fee low helps the franchisee in their first few months of business.


  1. How much/what training do you provide and is it on-going?

We provide a two day residential initial training course, followed by weekly phone-in sessions with our franchise manager for the first month in business, continuing fortnightly or monthly depending on the franchisees requirements. We bring all our franchisees together at least once a year at our annual conference and awards dinner. We also offer ongoing training throughout the year.


If you would like to find out more about the Extra Help franchise opportunity visit the website: http://www.extra-help.co.uk/franchise-opportunities/

A big thank you to Claire Robinson for taking part.